Refund policy
Damaged or Defective ItemsIf your order arrives damaged or defective, please contact us within 7 days of delivery so we can work to resolve the issue. Decks, trucks, wheels, and bearings should be returned in their original, unused condition with all original packaging. Please note that normal wear from riding is not eligible for return or refund — this policy covers manufacturing defects and shipping damage only. Products that have been mounted, ridden, or altered (including custom griptape application or truck/bearing installation) cannot be returned unless the item was defective prior to use. If your item arrives damaged, please keep the original packaging and email us right away with photos of the damage. If an item is returned to us due to an insufficient address or because the customer was unavailable to receive the package, the original shipping fee is non-refundable. We are not responsible for lost or undelivered packages if you moved and forgot to update your shipping address, or if an incorrect delivery address was provided at checkout.